Technical Glitch Hits Cebu Pacific Nagoya Flight

Technical Glitch Hits Cebu Pacific Nagoya Flight

By Rodini ‘Bing’ Jabadan 

April 28, 2025  

MANILA, Philippines – What began as a routine overnight flight from Manila to Nagoya aboard Cebu Pacific (CEB) transformed into a test of patience and a demonstration of the airline’s commitment to customer care.  

Departing Ninoy Aquino International Airport at 10:58 p.m. on April 27, CEB Flight 5J 5038 encountered a technical malfunction that delayed its arrival in Nagoya until 3:22 a.m. (Japan time).  

Recognizing the inconvenience of the flight delay, CEB responded swiftly and decisively to mitigate the impact on its passengers. The airline provided a range of support by offering hot meals at the airport and a comforting respite during the unexpected wait.  

Understanding that the delay might disrupt travel plans, it also offered complimentary rebooking options and hotel accommodations for passengers seeking to adjust their itineraries.  

For those who preferred to cancel their trip altogether, a full refund was readily available.  

“Our primary concern was the well-being of our passengers,” a CEB spokesperson said. “We understood the frustration and uncertainty caused by the delay, and we were committed to providing them with the support they needed.”  

The airline’s approach to passengers’ welfare was evident throughout the ordeal, a client noted.  

“We sincerely apologize for any disruption this situation may have caused,” an airline official said. “We deeply appreciate our passengers’ understanding and patience, and we want to reaffirm that their safety and well-being are always our top priorities.”  

The delayed arrival of Flight 5J 5038 serves as a reminder of the complexities of modern air travel, but also as a testament to the resilience and compassion of Cebu Pacific in navigating these challenges, according to an observer.