DOTr Warns Airlines Amid ‘Punit Passport’ Controversy

DOTr Warns Airlines Amid ‘Punit Passport’ Controversy

By Rodini ‘Bing’ Jabadan

April 28, 2025

MANILA, Philippines – The Department of Transportation (DOTr) is urging airlines to exercise caution and responsibility during passport checks, following an incident where a passenger was allegedly denied boarding due to a minor passport tear.

The DOTr, working with the Civil Aviation Authority of the Philippines (CAAP) and the Civil Aeronautics Board (CAB), stressed that airlines must not exceed their authority when scrutinizing travel documents.

The advisory comes after a traveler alleged that Cebu Pacific barred her father from boarding a flight to Bali, Indonesia, citing a minor tear in his passport. The airline reportedly justified the decision based on guidance from Bali immigration, claiming the elderly passenger would likely be denied entry.

While the DOTr confirmed that Cebu Pacific followed protocol by consulting with Bali immigration officials, the agency is now verifying whether an official assessment of the passport’s acceptability was actually conducted.

The traveler, who took to social media to voice her concerns, speculated that overbooking may have contributed to her father’s denied boarding. She further raised suspicions of potential passport tampering by airline staff.

Responding to these allegations, the DOTr has instructed CAAP and CAB to investigate claims of intentional passport tampering at airports. “Such behavior will not be tolerated if substantiated,” the DOTr stated.

The DOTr also reminded travelers to ensure their passports are in good condition before traveling.

“In cases of uncertainty, particularly with minor passport damages, passengers are encouraged to seek guidance from passport centers of the Department of Foreign Affairs or consult airport officials,” the agency advised.

CAAP spokesperson Eric Apolonio urged travelers to safeguard their passports, even when traveling in groups.

He recommended taking photos of the passport’s condition before presenting it to airline or immigration personnel as a preventative measure.