A Heartwarming Tale of Kindness Amid Travel Woes

July Glenn Jaboni

A Heartwarming Tale of Kindness Amid Travel Woes

By Bing Jabadan — Thenationweek.com  

June 17, 2025

MANILA, Philippines — In an age where social media is often flooded with tales of travel mishaps and customer service complaints, one passenger has chosen to highlight a beacon of kindness from the Cebu Pacific ground crew.

Maria Rohanna B. Flores recently took to social media to express her gratitude to July Glenn Jaboni, a check-in counter staff member whose exemplary service turned a potentially stressful situation into a memorable experience.

During her flight from Manila to Cebu, Maria faced a dilemma when her husband accidentally booked her ticket under the name “Flored” instead of “Flores.”

Understandably anxious about the implications of the error, she approached the check-in counter, fearing the worst.

To her relief, she was greeted by July Glenn, who exuded patience and professionalism from the moment she explained her problem.

After reviewing her identification and consulting with his supervisor, July Glenn returned with a reassuring smile, confirming that everything had been resolved.

He even took the initiative to add a note to her details, ensuring a smooth boarding process.

But his kindness didn’t stop there. An hour later, Maria’s husband, Noeh, received a thoughtful message informing them that the ticket name had been rectified and their boarding gate number — Gate 132 — had been provided.

This gesture of follow-through left a lasting impression on the couple regarding July Glenn’s thoughtfulness.

Maria, who usually refrains from sharing her travel experiences, felt compelled to praise the Cebu Pacific staff’s extraordinary service.

“He is a rare gem — an embodiment of excellent customer service,” she remarked, stressing how fortunate his company is to have him on its team.

Thanks to his remarkable assistance, she has become a loyal customer.

In her heartfelt message to Cebu Pacific, Maria urged the airline to recognize and celebrate an employee like July Glenn, who goes above and beyond duty to make a difference in the lives of travelers.